発行元 Sharron Mansell .
A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice.
? Helps staff to improve the quality of the products and services offered
? Includes practical ideas for internal and external quality assurance activities (IQA/EQA)
? Helps staff to prepare for external inspections and EQA visits
? Readable, relevant and easy to understand
? Provides valuable ideas and tips for new and experienced quality staff
? Uses simple language to explain each approach
? Can help promote outstanding teaching and learning